Email & Live Chat Support
Our Promise to Your Brand
We believe customer support should feel human — not scripted. Our agents communicate with empathy, accuracy, and your brand’s tone of voice. You’ll experience support that builds loyalty, reduces churn, and increases lifetime value.
< 60s
Average Chat Response
< 15m
Average Email Response
24/7
Availability
95%+
Customer Satisfaction
What’s Included in Our Email & Chat Support Package
Our package combines people, processes, and technology — giving you a complete outsourced support system that scales with your business.
Email Management
We handle every incoming message — from refunds to inquiries — using branded templates and CRM-integrated workflows.
Live Chat Handling
We engage customers in real-time, solve issues quickly, and convert queries into loyal buyers using human-first responses.
Ticket Logging & Escalation
Every conversation becomes traceable — logged, tagged, and escalated to your internal team when needed.
CRM & Tool Integration
Our team works inside Zendesk, Freshdesk, Intercom, Zoho Desk, HubSpot, Gorgias and more — adapting instantly to new systems.
Knowledge Base Setup
We create FAQs, canned replies, and auto workflows — improving efficiency and response accuracy over time.
Daily & Weekly Performance Reports
Get transparent insight into chat volume, response time, and satisfaction scores to keep your operations data-driven.
Popular Tools We Use
We integrate seamlessly into your stack — from CRMs to chat widgets. If you use it, we master it.
Ready to Build Your Dream Support Team?
Outsource with confidence. Rent A Skill offers trained agents, full transparency, and technology integration — all at 1/3 of in-house cost.
Get a Free QuoteFrequently Asked Questions
Find answers to common questions about our email and live chat support services, response times, tools we use, and how we represent your brand.
Our package includes email inbox management, live chat handling, ticket logging and escalation, CRM and helpdesk integration, knowledge base setup, and daily/weekly performance reporting.
Our trained agents typically respond to live chats in under 60 seconds and emails within 15 minutes, with 24/7 coverage and a 95%+ customer satisfaction rate.
Yes. Agents are trained on your brand voice, FAQs, and response templates before going live, so customers experience consistent, on-brand communication.
We work with popular platforms including Zendesk, Freshdesk, Gorgias, Intercom, HubSpot, and other common CRM and live chat tools, and can adapt to your existing stack.
Yes. Our remote agents work in shifts to provide round-the-clock email and chat coverage, including weekends and holidays, so your customers always get a response.
Tickets that require specialist input are logged, tagged, and escalated to your internal team based on agreed rules, with full context and notes attached so nothing gets lost.